Frequently Asked Questions
Everything you need to know about your WTB sports gear and orders.
How long does shipping take for sports equipment?
Standard shipping typically takes 3-5 business days. For larger items like treadmills or weight racks, delivery may take 7-10 business days due to specialized freight handling.
What is your return policy on used athletic apparel?
For hygiene reasons, athletic apparel must be returned in its original, unworn condition with tags attached within 30 days. We cannot accept returns on items that have been used during workouts.
Do you offer warranties on professional-grade gear?
Yes, all WTB professional-grade equipment comes with a 1-year manufacturer warranty covering defects in materials and workmanship under normal use.
Can I track my order in real-time?
Absolutely. Once your order ships, you will receive a confirmation email containing a tracking link to monitor your package's journey to your doorstep.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Affirm for larger purchases.
How do I know which size of protective gear to buy?
Each product page features a detailed 'Size Guide' button. We recommend measuring your dimensions carefully and comparing them to our charts to ensure maximum safety and performance.